Contact2023-08-31T09:15:08+02:00

Feel free to reach out

We are happy to help wherever we can

DOLFINOS AG

Bruggerstrasse 37B

5400 BadeN

Switzerland

Opening Hours

Mon-Wed 9:00am – 5:00pm

Contact us

+41 56 222 66 33
miniput@dolfinos.com

Frequently Asked Questions

What is your shipping policy?2024-02-19T12:03:13+01:00

Customers residing in the EU:

  • For all orders with an intrinsic value of 150€ or below, DDP (Delivered Duty Paid) shipment is used.
  • For all orders with an intrinsic value over 150€, DAP (Delivered At Place) shipment is used. Please note that for orders over 150€, additional taxes and customs duties will be due upon delivery in the destination country.

Customers residing in the UK:

  • For all orders with an intrinsic value of 135£ or below, DDP (Delivered Duty Paid) shipment is used.
  • For all orders with an intrinsic value over 135£, DAP (Delivered At Place) shipment is used. Please note that for orders over 135£, additional taxes and customs duties will be due upon delivery in the destination country.

Other countries:

  • DAP (Delivered At Place) shipment is used. The delivery country’s VAT, as well as customs duties, need to be paid upon receipt of the product. Please note that the price communicated on the webshop does not include customs duties or taxes.
What material is the miniput made of?2024-02-05T15:38:19+01:00

The miniput is crafted from aluminum alloys. Various types of aluminum alloys are utilized to optimize the miniput.

What is your return policy?2023-04-24T11:55:26+02:00

If you are looking to return or exchange your order, for whatever reason, we are here to help! You can return your product within 30 days of delivery of the product forstore credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Returned items must be returned in the original product packaging.

Returned items must be in new condition and have no visible signs of use.

Reply to your order confirmation email to request which products you would like to return. You will receive a label to your email address that needs to be printed and fixed onto the return box. You can bring the parcel to your local mail service and send it back. Please note that the customer is responsible for the shipping costs. DOLFINOS Ltd will reimburse any payments received excluding custom duties, delivery & returning costs, and packaging costs after receipt of the withdrawal notice. This will take place within 30 days by reimbursement via the payment method used for the original transaction.

We recommend shipping tracked and insured. DOLFINOS Ltd is not responsible for any lost shipments. Damaged products will not be refunded.

If you have any questions, please contact us at miniput@dolfinos.com

I would like to use a cupholder, is there any product on the market which fits the miniput?2023-11-02T17:45:07+01:00

A cupholder is actually what we think everybody should have ;-) to recharge yourself during rehearsals and training sessions. Therefore stay tuned and subscribe to our newsletter!

How do I assemble my miniput?2023-04-14T08:06:49+02:00

The miniput can be assembled in just a few simple steps.

  1. Screw the three feet into the pole.
  2. Adjust the pole to your preferred height using the twist-and-lock mechanism.
  3. Put the table onto the adapter and find your preferred angle – done!
  4. Switchable within seconds from paper to tablet mode
Can I replace parts of the miniput if they get lost or broken?2023-04-14T08:07:35+02:00

Yes, please get in touch with us at miniput@dolfinos.com with a detailed description of your issue. Replacement parts will be available in our shop soon.

Is the miniput tabletop washable?2023-11-02T17:43:37+01:00

Yes, the back panel is made of high-quality water-resistant, and easy-to-clean fabric.

How well can it handle outdoor weather conditions?2023-04-07T15:24:24+02:00

The miniput is suitable for indoor and outdoor use. The back panel is made of high-quality water-resistant and easy-to-clean fabric.

Does the miniput scratch on surfaces?2023-04-14T08:08:39+02:00

No, the anti-slip feet are absolutely safe for floor and surface types. Make sure to replace the anti-slip feet if lost.

Is the miniput fit for small children?2023-04-07T15:35:18+02:00

The miniput contains small parts and may pose a choking hazard. Use carefully and keep away from small children.

What payment options do you have?2023-04-14T08:09:41+02:00

We accept most payment methods. If yours is not on the list, please get in touch with us at miniput@dolfinos.com.

Do you ship worldwide?2023-04-07T15:32:45+02:00

Yes, we ship worldwide!

Can I customize my miniput?2023-04-14T08:10:48+02:00

Yes, we will gladly support you in customizing the perfect miniput for you with orders of 50 pieces and more. Please get in touch with us at miniput@dolfinos.com for more details.

Does the miniput come with a carrying bag, and is it a different color too?2023-04-24T11:45:37+02:00

Yes, the miniput comes with a carrying bag. The carrying bag is currently only available in black.

Does the pole come in different colors?2023-04-14T08:13:16+02:00

No, currently the pole is only available in one color.

I would like to be an ambassador or be sponsored by you. What do I have to do?2023-11-02T17:42:05+01:00

We are always open to collaborating with professionals in various fields. If you are active on social media and/or involved in your professional community, we would love to get to know you better. Get in touch with us at miniput@dolfinos.com.

Can the 5 sections of the pole be separated from each other?2023-04-07T15:33:18+02:00

No, the poles cannot be separated from each other.

Can I buy the miniput in bulk?2023-05-05T16:09:32+02:00

Yes! For orders more than 20 units at a time, please reach out to us at miniput@dolfinos.com

Will there be more colors in the future?2023-04-14T08:14:54+02:00

Yes, we plan to offer more colors in the future! Subscribe to our newsletter and be notified first about new colors and products.

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