Shipping and return policy

Additional tax and customs will apply if the shipment takes place outside of Switzerland Fürstentum Liechtenstein, the EU, or the UK (if the order value is above a certain amount). These costs must be paid upon receipt of the product. The costs include the country’s VAT (except when the price is under the country’s VAT exempt limits), as well as customs duties. Customers residing in the EU:

  • For all orders with an intrinsic value of 150€ or below, DDP (Delivered Duty Paid) shipment is used.
  • For all orders with an intrinsic value over 150€, DAP (Delivered At Place) shipment is used. Please note that for orders over 150€, additional taxes and customs duties will be due upon delivery in the destination country.

Customers residing in the UK:

  • For all orders with an intrinsic value of 135£ or below, DDP (Delivered Duty Paid) shipment is used.
  • For all orders with an intrinsic value over 135£, DAP (Delivered At Place) shipment is used. Please note that for orders over 135£, additional taxes and customs duties will be due upon delivery in the destination country.

Other countries:

  • DAP (Delivered At Place) shipment is used. The delivery country’s VAT and customs duties need to be paid upon receipt of the product. Please note that the price communicated on the webshop does not include customs duties or taxes.

Delivery Times

Switzerland: within one week

EU: one to three weeks

Other countries: two to four weeks

Please be aware that shipping delays are possible. Please allow extra time for your order to reach you.

Return

If you are looking to return or exchange your order, for whatever reason, we are here to help! You can return your product within 30 days of delivery of the product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Returned items must be returned in the original product packaging.

Returned items must be in new condition and have no visible signs of use.

Reply to your order confirmation email to request which products you want to return. You will receive a label to your email address that needs to be printed and fixed onto the return box. You can bring the parcel to your local mail service and send it back. Please note that the customer is responsible for the shipping costs. DOLFINOS Ltd will reimburse any payments received excluding custom duties, delivery & returning costs, and packaging costs after receipt of the withdrawal notice. This will take place within 30 days by reimbursement via the payment method used for the original transaction.

We recommend shipping tracked and insured. DOLFINOS Ltd is not responsible for any lost shipments. Damaged products will not be refunded.

If you have any questions, please contact us at miniput@dolfinos.com